📦 Fulfillment Manager

This is a "Kitchen Staff" role: Work is performed independently 🔄 Role Flexibility This is a dedicated role which must complete routine tasks on an ongoing basis. If all work is completed, this role should review 🍣 Customer Service Role tasks and assist. 📝 Responsibilities Responsibilities include but are not limited to: This is a self managing, self sufficient role You will be trained on where to find your assignments and after training, will need to be able to gather and manage your tasks independently You will be expected to report on your progress weekly Direct Mail Marketing Fulfill our Birthday Card campaign weekly Fulfill promised birthday gifts to Tasting Room Members on a weekly basis Fulfill direct mail marketing campaigns according to the specifications of each campaign Order Fulfillment Fill all orders able to be shipped Provide customer education materials Provide a customized customer experience for customer's unboxing enjoyment Production Printing: You may be asked to prepare printed products and materials on an as needed basis Inventory Management: You'll make sure inventory is properly tracked via order management and convention packing Convention Preparation: You may be asked to assist with convention preparation and will need to ensure that all materials and inventory are packed and accounted for. 🕰️ Time Commitment Once assigned, the responsibilities are ongoing. This role works Tuesdays, Wednesdays and Thursdays, with some fluctuation depending on the convention event calendar. 👉 Role Requirements This role has a dedicated schedule: Tues/Wed/Thurs This is a Customer Facing Role: Must feel comfortable reaching out to customers to resolve issues as they arise as needed This role requires time management and organization skills: You must be able to manage your own time, task list and calendar effectively. ✔️ Prerequisites The following items are necessary to be able to access the required resources: @Wait Staff Role in the Sushi Bar Discord Server @Server Role in the Sushi Bar Discord Server Team Account (if you can read this, you have it) The following knowledge is needed for this role: Must complete Recipe for Success Training Demonstrated knowledge of our company objectives, culture, sales script, booth protocols and professional requirements 🖥️ Assignments and Deadlines Tuesday: Pick all orders since last shift, put this week's birthday cards out and prepare next week's birthday cards. Wednesday: Pick all new orders since yesterday & pack all orders Thursday: Pick and pack all new orders since yesterday & ensure all orders for the week are picked up Monthly: Send out all Monthly Maki Mail Shipping Dept Schedule & Deadlines: #📦shipping-dept Calendar 💰 Compensation This role pays hourly for work performed on site, with occasional opportunities for digital work as desired. 🖥️ Routine Tasks Weekly: Picking/Packing/Shipping Orders Birthday Card Fulfillment Review & correct any returned orders or mail Keep Monthly Maki Mail organized to simplify shipping for Tasting Room Members Order Review and Preparation as needed As Needed: Direct Mail Campaign Fulfillment Convention Packing Shared Inbox Digital Tasks

📦 Fulfillment Manager

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