Catering Crew Objectives

SKIP TO NEXT TOPIC: DRESS CODE Objective #1: Attract New Guests Events are where folks commit - They've often seen the booth multiple times in the past, and are finally picking up their first dish. We need to stay in touch with these folks and show them what else we've been working on! The core task for this objective is: Give every visitor a physical reminder of the booth before they walk away. ✨BONUS:✨ Catering Crew at events earn an additional $1 bonus for each verified e-mail address they collect. See Bonus Opportunities for more details. We do this by: Follow the script! Insert the 'WAIT!' pack in to every order that is a new sign up. Wait for folks to ask for materials, but if they don't, invite them to take a To Go Menu or Card if they leave without purchasing anything. NOTE: If someone is clearly excited, make sure they take a physical reminder such as a card or menu. If they do not take a physical reminder, then assume that they will never remember! Objective #2: Create the Experience The core task for this objective is: To provide a positive experience that will keep the customer telling people about us. We do this by: Being inviting and engaging with the Guest Roleplaying the restaurant theme Delivering earned Guest Rewards for Achievements & Neko Game Maintaining the area to meet Display Standards Objective #3: Meet Sales Goals The core task for this objective is: To watch for upsell opportunities and entice folks to order more. Typically, as long as we follow the first two objectives, this comes as a result! We do this by: Making sure that high ticket items are out and available. If no mystery boxes are sold after 2 hours, the selection is likely poor. Add new boxes with different pins. Encouraging folks to choose other items if what they are looking for isn't available. NEXT TOPIC: DRESS CODE

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Catering Crew Objectives

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