In order to provide you autonomy in your role, you are provided a standard "Correction Budget" where you are allowed to replace product or cover other order expenses without requesting authorization, up to the budgeted amount. Customers who request costs be covered beyond these budgets must be discussed with Tina before providing. Wrong Items Sent 1. Wrong Items Sent Whatever happened must be brought to the attention of the person who packed/worked on the order so they can ensure better accuracy going forward. Recurring errors by the same person should be brought to the attention of management.If the item sent was not an item listed in the order, the customer may keep the item. Encourage them to gift it to a friend. You have a budget of up to $40 to replace and ship items. Costs for teplacements+shipping totalling over $40 require approval from Tina.