How Missing Selections Work

This article about the systems used for collecting Missing Selections. For information on what to do when a Guest's Order is missing selections, see the Tasting Room Membership Order Missing Selections article. In this article: How to Notify a Customer about Missing Selections How The Member Makes Selections How To Access Survey Responses Access Monthly/Past responses from the Monthly Selection Survey Form Access 'Missing-Selection' tag responses from the Customer Service Form How to Notify a Customer about Missing Selections Add the missing-selection tag to the order to send an automated email. For further instruction on procedure and how to follow up, please see the Tasting Room Membership Order Missing Selections How The Member Makes Selections When you add the missing-selection tag to an order, the customer is instructed to return to http://www.sushitomodachi.co/tastingroom to make a selection. At the bottom of the page is their Tasting Room Orders section, which will grant them the ability to make selections.They make a selection from the Customer Service Form, displayed on their Tasting Room page. How To Access Survey Responses Survey responses are e-mailed to the shop inbox as tasks. If you are unable to location this information in the shop inbox, follow instructions below to locate responses manually: Access Monthly/Past responses from the Monthly Selection Survey Form View the Tasting Room Membership Sheet on Google Sheets Open the 'Tasting Room Selection Survey' tab Search the responses by e-mail address to quickly find and view each of the customer's responses. Access 'Missing-Selection' tag responses from the Customer Service Form Login to Typeform and view the Customer Service Form Survey Responses Search the responses by e-mail address to isolate this customer's responses. Scroll to the far right of the responses to see the column that indicates the Month/Year for the selection. Find the one you are looking for and scroll left until you see a response in that row.

How Missing Selections Work

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