How to Find Knowledge

GO TO TEAM BLOG CATERING CREW: START HERE To keep our business running smoothly and efficiently, we need well-documented systems that everyone can follow. This article covers how we organize this information, and how to find existing knowledge within this blog. We sort information by using the tagging system to sort items by their type, department and scenario. Here are examples of how the tags are used, and how to apply them to new articles. Go directly to the team blog by using the button above, and feel free to bookmark it for quick access. This is a tag Type Tags: Used for global information FAQ Quick answers or tips for common issues and troubleshooting These posts will usually have a department tag and a scenario tag only Guidelines Flexible recommendations which allow discretion rather than mandating exact steps. These posts will usually have a department tag and a scenario tag only SOP Standard Operating Procedure: Detailed, step-by-step instructions for performing a particular task or process Always requires a Type, Department and Scenario Tags Training Broad learning resources designed to build skills rather than dictate a process. These posts will usually have a department tag and a scenario tag only Tasting Room Labels articles specifically pertinent for Tasting Room Use your noggin: Some posts may cover multiple departments, and should be tagged for each department they affect. Other posts may only need as few as two tags if more tags add no value (e.g., a general training article like “Team Orientation” might only need "Training" and "Training:Onboarding"). Department Tags: Used to indicate affected departments Art Dept ART - Self explanatory Catering CONS - Catering Crew who works at conventions Guest Services GS - Anything involving one-on-one Guest interactions Marketing MARKET - Anything involving email & social media shared broadly Products PRODUCTS - Anything involving email & social media shared broadly Shipping SHIP - Anything regarding shipping & delivery Scenario Tag: Used to differentiate between Scenario-Specific content These tags will vary, but include the Department Tag so that they show up under them in the sidebar, like this: GS:OrderEditing SHIP:MysteryBoxPacking PRODUCTS:MakingMysteryBoxes

How to Find Knowledge

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