How to Review & Prepare Any Order

TASK: Prepare any order you come across Goal for this Task: Ship any in-stock items that we are able to ship, so we can deliver as much as we can to start with. Ship acknowledgements for preorder items, so customers don't think we forgot to ship items. Mark preordered items so we know what we need to ship later Simplified Instructions Always assume that you are the first person to see an order and that it needs you to review it for accuracy before it is shipped. Review the order to see what items are in it. Split fulfillments if nessecary and mark unshippable items as on hold. Email guests directly from the shared inbox if you need to ask them questions Leave notes in order comments. Detailed Instructions See the charge of flag meanings below. If you review any order and find that the label does not seem to match one of the meanings below, it is your responsibility to update the order based on it's status. This should mean:"This item is in stock and needs to be shipped" - or -"This order has meal tickets that need to be sent!" This should mean:"This item is not yet in stock, and will be shipped later AND Meal Tickets were already sent for these items" This should mean:"This physical item has been delivered to the customer."NOTE: KAISEKI & OMAKASE MEMBERSHIPS SHOULD NOT BE MARKED AS FULFILLED UNTIL YOU ARE SHIPPING THE PHYSICAL REWARDS. MEMBER KITS & NEKOS ARE NOT REWARDS. (i.e. If an order is from October, you MUST be shipping the physical items advertised on the October Tasting Room Menu.) 1: Always assume that you are the first person to look at an order and that it needs to be reviewed for accuracy before it is shipped. Review the order to see what items are in it. Does this order contain a Kaiseki or Omakase Membership Item? IF YES This order must have rewards added to it before it can be fulfilled. If this order is from last month or older, add the missing-selectiontag and the customer will be notified automatically. If the customer has 'ChefsChoice' preference on their profile, you are authorized to add a selection on their behalf. Add the chefs-choice-addedtag to indicate that you added items. IF NO Great, proceed to next question. Are all of the items in the order currently in stock? IF YES Awesome, print the packing slip, add ready-to-ship tag and add it to the picking queue.IF NO Split the fulfillment so you will ship in-stock items only, and mark all other items as On Hold. Print the packing slip containing shippable items only, add ready-to-ship tag and add it to the picking queue. Who does this task? Kitchen Team (On Site In Office) should perform this task so they are fluent in order setup.Wait Staff can support in this task, but this must be discussed and confirmed weekly. (i.e. If you did not ask someone else to do it, then assume it is your responsibility to completed) When should this task be completed? Anytime when reviewing any orders What resources are required for this task? REQUIRED Access to Shopify for order review & editing REQUIRED Access to shop@sushitomodachi.co shared e-mail inbox REQUIRED Access to Discord, so you can discuss with Wait Staff if they are helping you How do we perform this task? The email task will include links to the customer's order and profile for easy access, as well as the simplified instructions above. -END OF SOP-

How to Review & Prepare Any Order

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