Member Coupon Codes

Questions answered in this article are Where can members find their coupon codes? How does the website display coupon information? What do I do if the customer cannot use the coupon? Where can members find their coupon codes? Coupon Code can be accessed via: Tasting Room Landing Page and Account Page Tasting Room Blog (Login required to access!) Tasting Room Emails Tasting Room Landing Page and Account Page Members will see a button on their Tasting Room page showing that their coupon code is available. If the member has already used their coupon code, the message will change, inviting them to add on to their Maki Mail instead. The coupon will not apply for add-on orders after the discount code is used. How does the website display coupon information? Coupon messaging is affected by Customer Metafields and Customer Tags. What if the customer cannot use a coupon? First, check if the customer is on the segment used for the discount: Visit the Discounts page to view Discount settings. DO NOT MAKE CHANGES TO ANY COUPON CODE WITHOUT SPECIFIC INSTRUCTIONS TO DO SO. Discount access should be used for investigative purposes only! Use the search to locate the discount code you want to investigate, and open it. There will be different options depending on the discount type, but this article will assume you are troubleshooting a Monthly Member coupon. Under "Eligibility", there will be a Customer Segment. Open this segment and look for your customer's profile in the list. If your customer does not appear on the list, then your customer is not able to use the coupon code. NOTE: This DOES NOT mean that your customer is not owed this coupon, it indicates only that their profile is failing the segment conditions, which means their profile might not have been updated. NOTE, KNOWN PREPAID MEMBERSHIP ISSUE: Prepaid Memberships need to be manually updated monthly. If customer is not in the segment, but should be, check that customer's metafields are: tasting_room_membership_status set to Membership Active tasting_room_plan should be either Kaiseki or Omakase membership_coupon_used_this_month should be blank or false Next, check if the link the customer is used is properly routed. Ask the customer to manually

Member Coupon Codes

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