Along with whatever needs to be done to the work, please follow the following steps to help us maintain a clearly organized order system and reenforce Guest training. Ask for the order number. Encourage Guests to help us help them by asking for the order number first, every time, unless the Guest has already provided it. Ask if the shipping address is still correct IF YES Add a timeline comment confirming accuracy. IF NO Update the address for this order, and ask if all future orders should have that address. Update the default address and remove the old address if so. Assist the Guest according to the request For assistance with various types of scenarios, check the tag list in the blog sidebar or view the Guest Services article list. Ask if there is anything else you can help with IF YES Lather, rinse, repeat. IF NO Thank the Guest for their time and follow the Conversation Ending SOP.