NOTE: If Guest is purchasing something at the con AND ordering something for shipping, always run it as two separate orders. Additional details at bottom of article. 1. Check if Guest has an existing profile Follow the script to determine if the guest has an account, because their address might already be on file. If you find an account: Tap the Guest's name to expand their profile and see if they have an address. If an address exists, let them know what address is on the account, and if it's correct, continue. If an address does not exist on the account, update it to add the address. If no account found Tap "Add Customer" Have the guest enter their name and address. (It is very intuitive, add address is a button) Always double check and ask if there is an apartment or unit number. 2. Add 'Sushi Delivery' to Cart to indicate that shipping is needed The "Sushi Delivery" item is used to flag orders that need to be shipped. 3. Add items to ship to order ONLY Add items to be shipped. Guests commonly add other items not available at the con, or items they don't want to transport home. 4. Cancel Fulfillment on the Order Go into the regular Shopify app and open the order you just made to be shipped. Check if it shows as "Fulfilled". If yes, tap the three dots and tap "Cancel Fulfillment" to mark the order as unshipped. Placing an At-Con Order with a Shipped Order Guests will often purchase other items that they want to take home now. When this happens, use the following order of operations for the fastest experience. Create the Shirt Order first, create & update profile as needed. Add the profile to the 2nd order to give the Guest credit, then run the 2nd purchase.