Objective #1: Take Care of Guests Wait Staff is the first online interaction many of our customers will have with our company. The core task for this objective is: Make sure every customer is taken care of. We do this by: Emails & Tickets: Responding to customer inquiries as quickly as possible Communication: Providing solutions and closure as quickly as possible Data Entry: Ensure all customer/orders are notated correctly so that the next person has all the information they need to engage with this customer correctly. Objective #2: Create the Experience The core task for this objective is: To provide a positive experience that will keep the customer telling people about us. We do this by: Being inviting and engaging with the Guest Roleplaying the restaurant theme Delivering earned Guest Rewards for Achievements & Neko Game Maintaining the area to meet Display Standards Objective #3: Meet Sales Goals The core task for this objective is: To watch for upsell opportunities and entice folks to order more. Typically, as long as we follow the first two objectives, this comes as a result! We do this by: Providing fast, amazing service that keeps 'em coming back for seconds! Keep notes when someone's favorite Sushi Tomodachi are because of a pet or other story!